Customer information
Contact Us
Last updated: 20 September 2026
Contact our team for payment, download, installation, activation, licence-transfer or technical-support questions.
Business/Brand
Support emailsale@cadtoolsstudio.com
PhoneBusiness phone must be configured.
Registered/Business addressBusiness address must be configured.
Privacy & grievance contactsale@cadtoolsstudio.com
Customer support chat
Registered customers can sign in and use the private Support Chat. Please include the plugin name, version and a clear description of the issue. Do not send passwords, full card information or licence keys through ordinary email.
Response time
We normally review support enquiries within two business days. Payment confirmations and refunds may require additional verification.